By Abby Ellin
Kristi Rifkin had been working at T-Mobile Call Center in Nashville for four years when she got pregnant with her third child. She says she loved her job.
“I had a great run,” Rifkin, 40, told ABC News. “I was making bonus. T-Mobile was good to me. I never had a problem getting a schedule I wanted. I enjoyed it. I had even left another company to work at T-Mobile because they had great benefits.”
But her good will toward the company changed once she got pregnant.
According to Rifkin, the pregnancy–her second (she has one stepson)–was a difficult one, and she was going to the doctor twice a week, seeing both a regular obstetrician and a high-risk obstetrician. She was also required to drink “tons and tons” of water – which, in turn, resulted in frequent trips to the bathroom. This did not sit well with T-Mobile, she said.
“They give you two 15 minute breaks and a 30 minute lunch,” said Rifkin. “If you can’t take care of your biological needs in that time period, you don’t go.”
Before her pregnancy, this wasn’t an issue. But as she explained in a blog post on MomsRising.org, frequent jaunts to the bathroom would cut into what was known in the call center world as ”adherence” — a metric that measures the degree to which employees meet their quota for being on the phone.