Tag Archives: Customer service

Maybe You Get Bad Customer Service Because You’re a Bad Customer

By Matt Walsh I could have taken a picture of you and posted it here to publicly shame you, but I didn’t. That’s because I am not trying to be vindictive, ma’am. I’d merely like to answer that question you … Continue reading

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Originally posted on 24/7 Wall St.:
Customer satisfaction with retailers is at an all-time high. However, while the industry improved overall, according to the American Consumer Satisfaction Index (ACSI), not all retailers received high marks. At the positive end of the spectrum, while traditional…

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Call-Center Workers Far More Patient Than Callers: Study

Is that right? I could have told you that. I worked as a call center rep about 10 years ago, so I sympathize with everyone who works as one. Many people feel talking on the phone is an anonymous task, they feel it can … Continue reading

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